URBAN PIONEERS

Your order will normally arrive within 2–7 business days. Delivery time depends on the shipping option you choose and your location. Orders within Norway are usually delivered faster, while international deliveries may take a little longer depending on customs clearance and local carriers.

You will receive an order confirmation with estimated delivery details, and as soon as your package is shipped, you’ll get a tracking link so you can follow its journey. If there are any unexpected delays, our customer service team will notify you right away.

We want you to be completely satisfied with your purchase. If for any reason you are not, you can return any item in its original condition within 30 days of receipt for a full refund or exchange. Please ensure that the products have all original tags and packaging. To initiate a return, visit our "Returns" page and follow the instructions provided. Remember to keep your receipt as proof of purchase. Some exclusions may apply, so be sure to check our detailed return policy for more information.

Yes, your personal and payment information is completely secure when shopping with us. Our online store uses encrypted connections (SSL) to protect your data, and all payments are processed safely through trusted providers such as Klarna and major credit card companies. We never store sensitive payment details, and your information is handled in accordance with GDPR and privacy regulations.